All samples and low value orders are shipped via Royal Mail 1st Class.
All custom orders are shipped Royal Mail guaranteed next day delivery.
Please check your delivery address before completing the purchase. We are unable to re-direct, once the order is shipped.
If your address is incomplete or incorrect or if you do not collect the parcel from your local pick up depot, we will need to charge another shipping charge to re-deliver. We will re-ship the item within 48 hours of if being returned to us and the extra shipping charge paid.
If you think your parcel has been lost, please contact us with your name, number, full address and order number. We will investigate straight away.
Please note that Royal Mail does not consider an item lost until 15 working days from shipping for UK deliveries and up to 20 working days from shipping for international deliveries and we are unable to claim a refund and provide a refund before that time has passed.
For international delivery cost, please contact us for a quote.
International delivery options
- Royal Mail Airmail - not tracked, 5-10 day delivery
- UK Mail - fully tracked, 2-3 day express delivery
- Other - shall a next day international delivery be required
We deliver to most major worldwide countries.
Were you not in?
Shall you not be at home when the delivery is attempted, the delivery person will leave you a card instructing if your parcel has been left with neighbours, in a safe place to you need to pick it up from your local depot. Please ensure you collect the item within the specified time or it will be returned to us and additional delivery charge will be applied to re-shop.